All product returns must meet PCNet, Inc.'s return policies in order for PCNet, Inc. to issue a Returns Authorization. Provided PCNet, Inc. has return rights with its manufacturers/suppliers, PCNet, Inc. only accepts the return of products that fall within one of these categories within FIFTEEN (15) DAYS from the date of PCNet, Inc.'s invoice:
IF PCNET INC. DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER, THE PRODUCT IS NON-RETURNABLE.
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open - Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused and returned back to the customer.
All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
For your Returns Authorization to be issued and honored, your Accounts with PCNet, Inc. must be current.
Products Returned Without a Valid Returns Authorization: Products not authorized for return shall be defined as "overgoods." Overgoods may be returned to you at your expense or PCNet, Inc. may, in its sole discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 30 percent handling fee. PCNet, Inc. will not be liable for any loss or damage to overgoods.
Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications are non-cancelable and may not be returned to PCNet, Inc.. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to PCNet, Inc..
Additional Products Not Eligible for Returns:
End-of-Life Products
Original Equipment Manufacturer (OEM) Products
Refusal of Orders: Refused orders may be subject to a cancellation fee. Call Customer Service at 800-543-0275 before refusing any shipment. Failure to call Customer Service may result in credit refusal, and products will be returned to you at your expense.
For PCNet, Inc. to process your return in a timely manner, please review the information and follow the procedures outlined below:
Provided PCNet, Inc. has return rights with its manufacturers/suppliers, PCNet, Inc. will accept the return of products as long as the RA is issued within FIFTEEN (15) DAYS from the date of PCNet, Inc.'s invoice. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer's returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase.
Manufacturer returns policies are subject to change without notice.
In accordance with manufacturer policies, PCNet, Inc. will make reasonable efforts to exchange DOA and defective products. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
If you have a DOA or defective product and are unable to complete the return via our on-line tools, please call our Customer Service department at 800-543-0275.
Technical Support: When necessary, our Technical Support department will assist you in reviewing the manufacturer's installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product.
Provided PCNet, Inc. has return rights with its manufacturers/suppliers, PCNet, Inc. will accept the return of Sealed Product Returns products as long as they are returned within FIFTEEN (15) DAYS from the date of PCNet, Inc.'s invoice.
All products must have been purchased from PCNet, Inc. and your account with PCNet, Inc. must be current.
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee or returned to you at your expense. Credit will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.
Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.
In order for PCNet, Inc. to process your Freight Damage claim quickly and efficiently: